Getting help: ask AI first, ticket if stuck

AI answers from these guides, then a human ticket with context.

Ask in plain English — on the Support page or the Help page, type your question. The AI answers from these tutorials and links the exact guides it used. If that solves it, one click tells us so.
Still stuck? Open a ticket — sidebar → Support. Your question and the AI's answer travel with the ticket, so the human starts where the AI left off. Pick a category (payout, contract, ticket, abuse…), set a priority, and replies land in the thread plus an alert.
Track it — open, waiting-for-you, resolved or closed is shown on every ticket. Reply any time to reopen; rate the answer when it's resolved.

We aim to first-reply within 4 hours for urgent (payout/abuse), 24 hours for high, 48 hours for normal and 72 hours for low — usually much faster.

Money disputes (missing payouts, wrong splits) can also be filed under Disputes for a formal verdict with a resolution note.

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Getting started on DigMusiK — Join, set your location, and get your first opportunities in minutes.
Your dashboard, explained — Attention items, matches, money and the Ask-AI box.
Using the AI concierge — Plain-English questions, hyperlinked answers, on every page.
Complete your profile & get paid — Legal name, address, PayPal email and payout currency.